Questions you MIGHT have

monthly toy boxBigger ToysHolidays • Weddings • gift cards

 

The Boxes

What can I expect in each box?

Eight - Nine items. Each box contains age-appropriate, gender neutral, fun, educational and imaginative toys. Depending on the child’s age, the toys will range from puzzles, beautiful wooden toys to fun electronic ones. Dressing up, musical instruments, story books, noisy books, pull alongs and pop ups. We only use the best brands, which include Le Toy Van, Djeco, Tender Leaf, Hape and Melissa and Doug.

Retail value: £150.00 - £250.00

Which ages do you cater for?

Pre-school children. 0-5 years old. For our holiday and wedding boxes we cater for up to 12 years old.

How do you clean the toys?

Each and every toy is cleaned methodically using DELPHIS ECO products. Tests demonstrate that 99 per cent of all germs are killed by our cleaning techniques, which makes our toys cleaner than those that you own already.

What happens if my child wants to keep one of the toys?

No problem, we completely understand that children sometimes get attached to a particular toy. You can keep a toy for an extra month or two.

What happens if one of the toys gets broken or lost?

We are totally aware that there will be general wear and tear. Toys can get lost too. Don't worry, we have spares, and toys do often get found eventually. If a toy is really broken or lost forever, we can invoice you for a fair replacement value.

Why are Toy Box Club toys gender neutral?

It seems to us that it’s all too easy to foist lazy stereotypes on our children. Boys are encouraged to play with construction toys that hone their spacial skills or ones that encourage action and adventure, whilst the toys labelled for girls are often geared towards domestic tasks and physical appearance.

Child psychologists have shown that the toys children play with develop certain skills and reinforce certain interests, which could influence future choices.

To read more on this issue, please go to: www.lettoysbetoys.org.uk

 
 

Subscription and Payments

How do I become a member and how much does it cost?

  • The monthly subscription service costs £35 (a minimum 2 months sign up).
  • An initial £70 will be charged through GoCardless. This covers the cost of the first box (£35), and a £35 deposit. The deposit will be credited back to you as soon as your final box has been returned.
  • Larger items are £10 a month, for a minimum of 2 months duration. Free delivery and collection for monthly subscribers in the Greater London area. Delivery charges may apply for the rest of the UK.
  • Check out our process page for step by step detail on how to sign up.

Can I put my subscription on hold while I’m away?

Of course you can. Please log in to your account and click SUSPEND YOUR SUBSCRIPTION, or contact us.

How do I cancel my subscription?

Log in to your account and click CANCEL YOUR SUBSCRIPTION, or contact us

Is it possible to offer a Toy Box Club subscription as a gift?

Of course, it would make great gift. We offer gift Cards. To buy one, visit our Gift Card page.

 
 

Delivery and pick up

Do you deliver to my area?

For all monthly subscription members delivery and pick up is FREE of charge to ALL postcodes in the UK (excluding Northern Ireland, Scottish Islands & Highlands, Channel Isles, Isle Of Man, Isle Of Wight, and Scilly Isles).

Delivery and pick up in London

Once signed up, we'll inform you of when we will be delivering/picking up in your area. You will then be given a daytime or evening (1700-2200) delivery slot. Our routes are planned with carbon emissions in mind.

Delivery and pick up in England, Scotland, Wales and Ireland

Once signed up we'll inform you of when we will be delivering/picking up in your area. We use DPD and DHL for all national deliveries and pick ups.